Help & Support
Frequently Asked Questions
How do I book a reader?
Browse available readers, select a time slot that works for you, and complete the payment.
How do I become a reader?
Click Upgrade to Reader on your dashboard. Complete your profile, set rates, and subscribe for $9.99/month.
How do payments work?
Actors pay upfront. Readers receive 80% of session fees. Payments processed through Stripe.
Can I cancel or reschedule a session?
Yes! Use the cancel/reschedule links in your confirmation email or visit your bookings page.
- Actors: Cancel/reschedule up to 2 hours before for full refund (minus ~$2 fee)
- Readers: Must cancel 24+ hours before to avoid penalties
What is the cancellation policy?
For Actors:
- 2+ hours notice: Full refund minus processing fee (~$2)
- Under 2 hours: No refund, reader gets paid
- No-show: No refund
For Readers:
- 24+ hours notice: No penalty, actor gets full refund
- Under 24 hours: Warning issued, actor gets refund
- No-show: 14-day suspension + actor gets refund + $5 credit
- Late 5+ min: Session auto-extends
What if there's a technical issue during my session?
- Platform failure: Full refund or free reschedule
- Actor's internet: No refund (actor's responsibility)
- Reader's internet: Partial/full refund based on severity
Report issues immediately using the link in your confirmation email.
How do I report a no-show or other issue?
Use the "Report Issue" link in your confirmation email or visit your booking details page. Our support team reviews all reports within 24 hours.